MANAGED SERVICES - THE COMPLETE IT EXPERIENCE
We've branded our Managed Services offering "The Complete IT Experience", because we believe technology should be easy to use, provide value and bring enhancements to everyday tasks. To deliver this level of service, there are many different skills, tools and systems involved. As part of The Complete IT Experience, we deliver all the services and tools for one simple monthly fee. We become your IT department.
Below is a list of the products and services included. Please contact us for more details.
|Proactive Services / Products||Reactive Support|
|Network Administration||Technology Consulting|
Help Desk / Support Services
Located in our Abbotsford office, our experienced and friendly help desk technicians are available to respond to all of your technology needs. Whether you contact us by phone, email, filling out a form, or online chat, our staff will start by opening a ticket in our industry leading ticketing system. End users can then use this system to track the status of their request, provide additional information and details, as well as interact with technicians. Our technicians will then get to work isolating and resolving the reported issues.
Our team has the ability to provide remote support as well as scheduled or emergency on-site support. We ensure all requests are resolved in a timely manner, enabling your team to do what they do.
Aspire Technologies has experienced staff to assist in all matter of IT projects. Our professional services team has particular experience in the following areas:
Network Assessment / Review
Our technicians will perform a full audit and assessment of your current technology and provide a written review and recommendation document.
Security Audit & Planning
IT Security is critical these days. Our securty experts will meet with you, assess your environment and provide you with a risk assessment and recommendations.
Project, deployment, implementation, etc.
Regardless of your IT Project, our team can either come along side and assist your team, or we can manage the whole thing. Contact us today to find out more about our project services.
Perhaps you already have a dedicated in-house IT department, or someone who handles the technical support in your office. Our Co-Managed Service is a flexible, custom service, that we work with you to define. It could include systems / infrastructure monitoring & maintenance, or we could provide vacation coverage, support ticket escalation or project expertise. You can take advantage of our planning and consulting services, so you know you are on the right track with your technology plans. By leveraging our tools and expertise, we can help your on-site team be more productive and efficient.
For more information, please contact us and see how Co-Managed IT Services can benefit your company.
Download our White Paper - "Get Co-Managed IT working for you"